Privacy Policy

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At CutPhoneCosts ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Information You Provide to Us

When you submit a quote request, we collect:

• Business Information: Business name, industry, company size
• Contact Information: Name, email address, phone number
• Service Requirements: Number of employees, current phone costs, specific needs
• Communication Preferences: How and when you prefer to be contacted

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on site, click patterns
• Cookies: Small data files stored on your device (see Cookie Policy below)

2. How We Use Your Information

We use the information we collect to:

• Provide Our Services: Match you with appropriate VoIP providers and deliver custom quotes
• Communicate With You: Send quotes, follow up on requests, provide customer support
• Improve Our Services: Analyze usage patterns to enhance user experience
• Marketing: Send relevant offers and updates (you can opt-out anytime)
• Legal Compliance: Meet legal obligations and protect our rights

3. How We Share Your Information

With VoIP Providers

When you request quotes, we share your information with 2-3 carefully selected VoIP providers that match your needs. This sharing is:

• Limited to providers relevant to your requirements
• Done only after you submit a quote request
• Subject to each provider's own privacy policy

With Service Providers

We may share information with trusted third-party service providers who help us operate our business:

• Email service providers
• Analytics platforms
• Customer relationship management (CRM) systems
• Hosting and infrastructure providers

For Legal Reasons

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Enforce our Terms of Service

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track ad campaign effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited employee access to personal data
• Secure Storage: Protected servers and databases
• Regular Audits: Ongoing security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Object: Object to certain data processing activities

To exercise these rights, contact us at [email protected]

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain lead information for 2 years unless you request earlier deletion.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information as defined by CCPA.

10. International Users

Our services are based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent website notice.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our services.

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This Privacy Policy is effective as of January 2024 and applies to all information collected by CutPhoneCosts.